Full 2013 ARTA Report Card Survey for DOLE Three DOLE offices gain "Excellent"; 18 "Good"; five "acceptable"; and not one "failed"

Date Posted: June 16th, 2014 02:49 AM

Gaining the fruits of its unflagging effort to serve its clients the best way possible, 26 Department of Labor and Employment regional and field offices have joined the list of government offices that provide effective and efficient services to clients as they received favourable ratings in the Civil Service Commission’s 2013 Anti-Red Tape Act, or ARTA Report Card Survey.

This was the gist of the report of DOLE Financial Management Service Director Nenita O. Garcia to Secretary Rosalinda Dimapilis-Baldoz, saying that the ARTA Report Card Survey of the Civil Service Commission reflects the people's direct feedback on how a certain agency/office follows its Citizen’s Charter, complies with ARTA provisions, and fulfils client satisfaction.

"I am very pleased that no DOLE office included in the ARTA Report Card Survey failed," said Baldoz.

In her report, Director Garcia said the DOLE Cordillera Autonomous Region (CAR) Regional Office, DOLE Tarlac Field Office, and DOLE Occidental Mindoro Field Office top the DOLE offices with "Excellent" ratings.

For their achievement, Baldoz congratulated the three DOLE offices, saying: "It is with deep appreciation that I recognize your efforts in upholding public service excellence in the delivery of DOLE’s frontline programs and services. Please maintain what you have achieved and may your unremitting efforts and passion for quality service go on untiringly.

The 17 DOLE field offices that received “Good” ratings are as follows: Pampanga; Nueva Ecija; Calamba City, Laguna; Romblon; Albay; Iloilo-Guimaras: Antique; Siquijor; Negros Oriental; Southern Leyte; Cagayan de Oro; South Cotabato; Mountain Province; Makati and Pasay; Manila; and Compostela Valley.

The DOLE ARMM Regional Office and the DOLE National Capital Region also received "Good" ratings.

On the other hand, the following DOLE field offices received "Acceptable" ratings: Dagupan; Lipa; Ipil, Zamboanga Sibugay; Agusan del Norte; and Quezon City.

Under the survey, offices which obtained a score of 90 to 100 are rated "Excellent". Those with scores of 90 to 100, but have a failing mark in any of the sub-areas are rated "Outstanding"; scores of 80-89.99 are rated "Good"; 70-79.99, "Acceptable"; and 69.99 below, "Failed”.

From January to December 2013, the CSC administered the Report Card Survey to 929 offices nationwide, of which 620 were national government agencies, 303 were government corporations, and six were state universities and colleges.

For 2014, the CSC will again conduct the Report Card Survey, in 1,243 service offices nationwide.


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