DOLE’s SENA paves way for release of monetary claims of former customer service officer

Date Posted: June 29th, 2016 04:04 AM

The Single Entry Approach (SENA) of DOLE has proven anew its efficacy in resolving a labor dispute, when through it a complaint of a former customer service officer was settled.


Conrado R. Macaraig, Jr., filed on 7 March 2016 a complaint against his employer for 12 years, Puyat Steel Corporation, before the Regional Conciliation and Mediation Branch-National Capital Region, on grounds of illegal dismissal, non-payment, and underpayment of his wage.


On 1 April 2016, following three conciliation meetings facilitated by Conciliator-Mediator Helena R. Flores, the complaint was finally settled, and paved the way for the release of Macaraig’s Certificate of Employment (COE) and monetary claims amounting to P54,000.


Macaraig expressed his gratitude, especially to the DOLE-RCMB, for extending valuable assistance in resolving his complaint.


“I really thank the DOLE-RCMB for helping me get what I deserve and due me as an employee, who has served a company for 12 years,” said Macaraig.


According to Director Teresita E. Audea of the RCMB-NCR, the case is just one of the 1,034 requests for assistance handled by the office under the SENA program for the first quarter of 2016.


“We assure that we’ll continue to put our best efforts to attend to and amicably settle labor disputes/issues brought before us,” Audea added.


The SENA is a 30-day mandatory conciliation-mediation which seeks to provide a speedy, impartial, inexpensive, and accessible settlement service for unresolved grievances and complaint arising from employer-employee relations.


Under the scheme, complaints, also called requests for assistance, are addressed through conciliation-mediation as initial step. If the complaint is not settled within 30 days, the same is referred to the appropriate office of the DOLE.


END/Tim Laderas with reports from Diadema Aguirre


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